What Data We Collect and Why
When you register an account, we collect your name, email address, phone number, and the e-wallet identifiers you connect — whether that is your DANA account number, OVO mobile number, or GoPay-linked credentials. This information is used to verify your identity, process deposits and withdrawals, and
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keep your account secure. We also collect device and session data — the type of mobile browser or app you use, your IP address, and login timestamps — so we can detect unusual access patterns and protect your account from unauthorised entry. If you contact our
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support team, we retain that conversation history to help resolve follow-up issues faster. We do not sell your personal data to third parties. Certain data may be shared with payment processors (such as the networks that handle DANA, OVO, or GoPay transactions) strictly to complete your
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requested transactions. Any such sharing is governed by those processors' own privacy commitments. Data retention periods follow applicable law; when your account is closed, we keep only what is legally required and securely delete the rest. Where local law permits, you can request a copy of
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the data we hold, ask us to correct inaccuracies, or request deletion of non-mandatory records.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.